Booking Terms and Conditions - IMPORTANT
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The following terms and conditions apply to all cookery classes whether the cookery course is booked as a gift or by the participant. Please note that these were updated on 13th April 2008 and the new terms apply to all bookings that are taken after this date.
The full course fee is payable on booking and is non-refundable except where registration is not accepted or if I am unable to provide your course choice or date.
Bookings will not be confirmed without a completed booking form detailing full contact details of participants [I will not contact them and spoil surprises but I must be able to contact them near the time of their course in case of course cancellation/major roadworks etc]. Please ensure that food allergies and dislikes of certain foods are listed – this is most important for me to make sure that people enjoy their day [and the food].
Course fees and dates are correct at time of publishing. Dates are only changed where minimum numbers for courses are not met and alternatives will always be offered where possible. Once payment has been accepted any price changes will not affect your booking.
CANCELLATIONS:
Cancellations that are made within 14 days of the purchase date that are more than 60 days prior to the course date will be refunded in full.
Cancellations that are made within 14 days of the purchase date that are more than 60 days prior to the course date will be refunded in full. Cancellations that are made after 14 days of purchase will be accepted in writing up to 60 days prior to the course date. Participants will be offered the chance to transfer to another course/date or to have 75% of the fee refunded. No refund will be offered for cancellations made within 60 days of the course date however transfers to another course date may be possible only if your place on the original course date is resold at the same price. [These terms are designed to ensure that courses run for those who are able to attend. Every effort will be made to resell your place on the course and transfer you to a new date. It is recommended that you take out insurance to cover the cost of cancellation]
Open Vouchers – if it is decided that the voucher is no longer required and 14 days have passed since purchase then a refund of 75% will be offered – this will only be available if vouchers are within their expiry date. If you wish to extend the expiry date of your voucher you must contact us at least 60 days prior to the expiry date and a free extension of 3 months will be offered. If you need to extend the expiry date further then a charge of £25 will be made for an extension of 6 months.
Changes to participant names may be accepted up to 2 weeks prior to the course date [exceptions will only relate to allergies that cannot be accommodated or if the course is deemed unsuitable for the new participant]
If participants fail to complete their course no refund or part refund will be given Classes missed through illness or any other cause will not be refunded [It is recommended that insurance is taken out against reasons beyond your control]
All participants must comply with all instructions and safety regulations and rules during their course. I reserve the right to terminate the training of anyone at any time during the course at my absolute discretion
Children below the age of 13 years old are not accepted on any classes unless accompanied by a parent/guardian or by special arrangement [please telephone to discuss the suitability of individual courses for younger people]. Children aged between 13 and 18 years old will be accepted on some courses without an accompanying parent/guardian [a consent form must be signed by the parent or guardian regarding the use of knives and kitchen equipment]